How do I book?
How is my booking done?
Is my credit card charged immediately after submitting a booking?
Can I cancel a booking?
Is it safe to submit my credit card information?
Are the rates competitive?
How do I book?
You have to go to the web page of the establishment you wish to make a
booking at and press the "booking" button. You have to complete the form
presented to you.
How is my booking done?
Once you have submitted the booking form, the establishment is contacted to
confirm availability and the rates. On confirmation, you’ll be informed
immediately and you will receive an email indicating the total amount, the
amount required as deposit and when the balance is due. Only at this stage
is your credit card information released to the establishment.
Is my credit card charged immediately after submitting a booking?
No, definitely not. After we've verified the availability we'll inform you
by email the total cost, the amount required as deposit (which will be
charged to your credit card) and when the balance is due. If you do not wish
to proceed at this stage, all you have to do is to inform us as soon as
possible.
Please view the payment & cancellation policies for information on when
payment is required.
Can I cancel a booking?
Yes, you can firstly cancel the booking immediately on receipt of the
confirmation from us. Or should you wish to cancel at a later stage, you’ll
have to inform us by email. Please view the cancellation policy guidelines.
Is it safe to submit my credit card information?
Yes, your card information is handled in the following way:
1.Your credit card information is transferred to our system via SSL
technology in an encrypted format and stored on our database in the
encrypted format without a single person viewing the information.
2. On receipt of your reservation, we confirm the rates quoted to you and
the availability with the establishment you made a booking at. For this
reason it takes up to 48-hours for confirmation.
3. Only when we’ve received the confirmations from the establishment, your
credit card information is decrypted and forwarded by fax to the
establishment. You’ll be receiving a confirmation at the same time.
Please also view our Security and Privacy guidelines.
Are the rates competitive?
Yes, it reflects the normal rates of the establishment. In some instances
there is a difference of 5% for banking costs we incur on behalf of those
establishments not handling credit card transactions.
Please note tariffs are subject to change at short notice and the rates
quoted are a guide to costs. |
